1. Scope and Description of the Exchange Policy
This Exchange Policy applies to orders for furniture and home products sold by Vintageleaseco to consumers located in the United States.
Under certain circumstances, customers may request a replacement with the same item or an equivalent available product, provided that the product is new, unused, and in its original condition as delivered.
Exchange requests may generally concern the following situations:
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Damage that occurred during transportation
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Product does not conform to the order information, such as a different model or color
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Structural or functional defects that are not caused by improper use of the product
Each request will be reviewed based on the actual condition of the product received.
2. Exchange Request Period and Method
Customers may submit an exchange request within 14 days of receiving the product.
To facilitate processing, customers are advised to contact customer service as soon as possible through:
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Email: info@vintageleaseco.com
The request should preferably include:
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Order number
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Product name
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Description of the issue encountered
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Photographs of the product, where available
Customer service will review the request and provide further instructions.
3. Exchange Procedure
The exchange procedure may include the following steps:
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Submission of the request by the customer
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Preliminary review of the request
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Issuance of return instructions and a prepaid return label
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Return of the product according to the instructions provided
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Receipt and inspection of the returned product (the product must be new and unused)
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Preparation and shipment of the replacement product
Logistics activities may be monitored through shipment tracking systems.
4. Exchange Return Address
Products authorized for exchange must be returned to the following address:
VINTAGE LEASECO, LLC
20 ENTERPRISE, STE 400
ALISO VIEJO, CA 92656
USA
For proper return processing, customers must use the prepaid shipping label provided by customer service, where applicable.
5. Exchange Shipping Costs
Vintageleaseco covers shipping costs for approved exchanges.
We will provide a prepaid return shipping label.
Customers are not required to pay international shipping costs for exchanges.
This policy applies to orders approved for the exchange of new and unused products.
6. Exchange Processing Times
After receipt and inspection of the returned product (new and unused):
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The exchange request is generally processed within 2 business days
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The process may include preparation, inspection, and shipment of the replacement product
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Subsequent delivery times depend on the logistics service used
7. Inspection of Returned Products
Before an exchange is confirmed, the returned product will be inspected for:
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Presence of main components and accessories
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Overall condition consistent with a new and unused product
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Original packaging in suitable condition for transportation
If the product does not meet the new and unused condition requirements, customer service will contact the customer with further information.
8. Situations That May Not Be Eligible for Exchange
An exchange may not be available in the following cases:
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Product is not in new and unused condition
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Damage directly caused by the user
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Missing essential components or accessories
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Packaging is not suitable for returning the product
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Requests submitted more than 14 days after delivery
Each situation may be evaluated individually based on the information available.
9. Information About U.S. Exchanges and Logistics
As the service operates through an e-commerce model within the United States, products must be returned to the address provided by customer service.
To facilitate the logistics process, a prepaid shipping label may be provided.
Shipments may be monitored using a tracking number.
10. Customer Support and Contact Information
This website is owned by VINTAGE LEASECO, LLC.
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Company Name: VINTAGE LEASECO, LLC
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Store Name: Vintageleaseco
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Address: 20 ENTERPRISE, STE 400, ALISO VIEJO, CA 92656, USA
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EIN: 87-4416728
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Phone: +1 (305) 531-0801
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Email: info@vintageleaseco.com
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Business Hours: Monday to Friday, 8:00 AM to 6:00 PM (Eastern Time)
Please contact us via email; we will respond within 24 hours.
Customer service will provide assistance regarding the exchange process and available logistics information.
Applicable taxes are included in the order total where applicable.
11. Exchange Eligibility for Defective or Damaged Items
If the product received is damaged during transportation or has a confirmed structural or functional defect, the customer may request an exchange in accordance with this policy. Supporting information, such as photographs and a description of the issue, helps customer service review the request efficiently.
12. Exchange for Incorrect or Non-Conforming Products
If the product delivered does not conform to the order information, such as a different model or color, the customer may request an exchange within the applicable request period. Customer service will verify the order details and provide appropriate instructions.
13. Policy Review and Individual Evaluation
Each exchange request is reviewed individually based on the condition of the product, the information provided, and the applicable terms of this policy. Vintageleaseco reserves the right to evaluate each situation and determine the appropriate resolution in accordance with the published policy.